Shipping & Returns
Where would you like us to deliver to?
Important information:
Our courier services will obtain a signature at delivery or if you are not they'll send a photo of where they left the package.
Please keep up to date with your tracking information to make sure you're definitely in for your delivery because we can't take responsibility for it, once we've sent your order out. We are unable to confirm a specific delivery time slot for you - that's down to the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. We're unable to assist with this but the courier should be able to give you more information.
Orders placed Mon-Fri (excluding bank holidays), by midday are usually packed and shipped the same day, but please allow 3-7 business days for us to receive and process your order. You'll get a notification by email with a tracking number as soon as your order is on it's way!
We aim offer two shipping speeds for most regions, because sometimes you can wait and sometimes you can't. In some regions however it is cost prohibitive to offer two shipping speeds.
UK Mainland
It always helps if you leave us your mobile number and your email so the courier can send you updates about your delivery and you can reschedule directly with then for specific time and locations that best suit you.
Orders placed Mon-Fri, by midday are usually packed and shipped the same day, but please allow 72 working day hours for us to receive and process your order. You'll get a notification by email with a tracking number as soon as your order is on it's way!
European Shipping Mainland
*This is an estimated cost, your exact shipping will depend on your order size and will be calculated at checkout
**We cannot currently ship to offshore islands, please contact us with any questions/requests.
***Shipping cost is up to 6 bottles. If you would like to buy more than 6 bottles, please contact us or place separate orders.
****Customs may be an additional charge.
Orders placed Mon-Fri, by midday are usually packed and shipped the same day, but please allow 1-2 business days for us to receive and process your order.
However, please note: Due to current extreme weather and subzero temperatures, orders going to the following states will not ship until Monday, Jan 22, 2024:
AK, CO, CT, DE, DC, ID, IL, IN, IA, KS, KY, ME, MD, MA, MI, MN, MO, MT, NE, NH, NJ, NY, ND, OH, OK, PA, RI, TN, SD, VT, VA, WA, WV, WI, WY
This is due to freezing temperatures causing our glass bottles to break in transit. However, if your order arrives frozen but the bottles are intact and sealed, rest assured the quality of our products will not be negatively impacted.
If you have any questions about this, or need your order to ship sooner, please reach out and we will do our best to accommodate.
You'll get a notification by email with a tracking number as soon as your order is on it's way!
*These price ranges apply to mainland USA. Some states or US territories may have more expensive shipping.
Please let us know if you are interested in shipping to other countries and we can do our best to figure out a way to get our drinks to you! Please drop us a message with your order and we'll get back to you with options.
